Complete a new password protected Payment Authorization Form with a credit card (all information is required). Email us for the password.
If you prefer to use your bank account, please email us for that Payment Authorization Form.
Tipping cleaners
You can tip your cleaners in increments of $10, $20 or $50.
Scheduling Changes/Fees:
Please let us know as soon as possible if you need to reschedule or cancel a cleaning appointment. Providing us with ample notice of schedule changes gives us an opportunity to help another customer and it ensures your cleaners have work. Last minute notifications make it nearly impossible to find your professional house cleaners work and can cause them financial hardship.
Since we schedule weeks and often months in advance, when an appointment is canceled at the last minute, we aren’t able to fill that spot. Our cancellation/rescheduling policy protects our professional house cleaners who depend on the hours we have scheduled for them.
Cleanings scheduled for fewer than 5 total cleaning hours require 2 + business days' notice:
- 100% Cancellation Fee – Cancellations received within one business day of a scheduled appointment, same-day cancellations and no-show/lock-out appointments are charged 100% of the scheduled service price. When we collect this fee, we still pay employees as if they’d cleaned for you for the full time.
- Example of two business days: If your appointment is on a Friday, it must be rescheduled or canceled via email before 5:00 pm on Tuesday to avoid any fees (Wednesday and Thursday are the two business days prior to the scheduled appointment). If your appointment is on a Monday, it must be rescheduled or canceled via email before 5:00 pm on Wednesday to avoid any fees (Thursday and Friday are the two business days prior to the scheduled appointment).
- Business hours are 9:00 am – 5:00 pm, Monday-Friday. Cancellations after 5:00 pm are “The next business day”. Cancellations must be received via email.
Cleanings scheduled between 5 and 7 total cleaning hours require 7+ business days' notice:
- 100% Cancellation Fee – Cancellations received within one week of a scheduled appointment, same-day cancellations and no-show/lock-out appointments are charged 100% of the scheduled service price.
- Example of one week: If your appointment is on a Friday, it must be rescheduled or canceled via email before 5:00 pm on Thursday the week prior to your scheduled appointment.
- Business hours are 9:00 am – 5:00 pm, Monday-Friday. Cancellations after 5:00 pm are “The next business day”. Cancellations must be received via email.
Cleanings scheduled for 7 or more total cleaning hours, Move-in/out Cleanings, and Prepare For Listing Cleanings require 14+ business days' notice:
- 100% Cancellation Fee – Cancellations received within two weeks of a scheduled appointment, same-day cancellations and no-show/lock-out appointments are charged 100% of the scheduled service price.
- Example of two weeks: If your appointment is on a Friday, it must be rescheduled or canceled via email before 5:00 pm on Thursday two weeks prior to your scheduled appointment.
- Business hours are 9:00 am – 5:00 pm, Monday-Friday. Cancellations after 5:00 pm are “The next business day”. Cancellations must be received via email.
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